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Terms of Service

Terms of service

RETURNS

We are sure you will be pleased with your purchase from us, we pride ourselves in supplying top quality goods at great value. However, sometimes things don't go to plan and we understand that people change their minds.

If necessary, you can cancel your full order with us at any time up to 30 days after the day of delivery for a full refund of your products. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 30 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:

 

Goods In: 

F.A.O. Warehouse Manager, 

Cornice Direct Ltd.

unit G3a Penstone house

Albert Street 

Ramsgate Kent CT11 9HD UK

 

EMAIL:

info@cornice-direct.co.uk

Please note - the above returns rules do not apply to bespoke products, those products made to your exact specifications.

Policy Updated January 2018

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